What needs to be done before you come to install? Does the dishwasher have to be removed? Does the stove need to be moved? Does the plumbing need to be disconnected?

These items will be discussed with the customer at the measure appointment.  In most cases the dishwasher does NOT need to be removed however the Stove and Fridge will need to be moved and placed out of the working area for the installation appointment.

My customer just chose their sink do they phone FLoform with the information?

No.  Please have the customer take the sink home for their measure appointment. 

My customer has chosen an apron sink, does this have to be onsite prior to the measure appointment?

Apron sinks must be on site and installed in their permanent location BEFORE the measure appointment. 

Why can’t FLoform plumbing do the plumbing if the customer is asking for it?

Floform offers plumbing services that can be done within the sink cabinet.  These items may include sink, faucet and supply line, garburator and dishwasher connections.  Plumbing costs are custom quoted at measure.

Why can’t Floform remove tile countertops or splash?

Tile countertops are difficult and time-consuming to remove.  Removal of tile often causes damage to wall and cabinet surfaces which VCI cannot be responsible for repairing.  Customers should remove tile on their own or use a contractor trained to do so. 

 Does the sink have a template online?

Accessing a sink template online is now unnecessary as the sink is required to be on-site at the time of the measure appointment. 

 Why does the customer have to pay for a return trip charge when you guys didn’t do the template?

If the customer was not prepared for the measure appointment as previously outlined and Floform could not gather all the information required at the measure appointment, the customer will be required to pay for a second measure fee for our technician to return to the site to obtain the missing information.

Our customer wants you to remove the countertop but they want to keep it. Why don’t you have pricing for this? The customer doesn’t feel that it’s fair.  Removal and Haul away are a single charge in the THD program, this is not set by Floform.

 What are my sink mounting options for Undermount sinks?

There are overhang, flush and reveal. We always recommend a reveal mount on sinks so you can avoid chipping the stone around your countertop edge.

Note: Not all sinks have all options. It is important to discuss with your VCI representative the pros and cons of each to help make an informed decision.